Little Box Office is expanding its product suite with the launch of ‘Returns’ functionality powered by Nuweb Group bringing verified, secure resale directly into its platform.
The UK-based ticketing system, which supports theatres and arts venues, will now enable ticket holders to return tickets within the original purchase journey.
Nuweb Group, which already powers Little Box Office’s core ticketing infrastructure, is extending that capability to include returns – allowing primary and secondary ticketing to operate within a single system.
“This is about reducing friction for our clients,” said Alain Foussat, Founder of Little Box Office.
“Returns have historically taken up a lot of time for venues, this removes manual work and makes the process much simpler for ticket buyers.”
By managing returns directly within the platform, Little Box Office removes the need for manual processes, freeing up venue teams while maintaining oversight of the customer experience.
“The approach will enable Little Box Office clients to protect fans against non-verified resale marketplaces.” said Anthony Escott-Lawrence, Head of Product at Nuweb Group.
“They keep both the transaction and the customer relationship within their own ecosystem.”
Nuweb Group recently announced the launch of native resale functionality, enabling ticketing platforms to offer verified resale within their own platform, rather than losing visibility, control, and revenue to third-party marketplaces.
“This shows how our partnerships evolve over time,” said Jose San Miguel, Managing Director at Nuweb Group.
“Little Box Office originally came to us to improve its core ticketing. Since then, we’ve added services like Refund Protection, opening up new revenue opportunities and more flexibility.”
“Returns is another thing that can be packaged alongside these features, giving Little Box Office clients a more complete and controlled post-purchase journey.”
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Author: Elouise Mugridge
Elouise Mugridge is Group Sales Manager at Event Industry News. With over 14 years’ experience spanning conferences, exhibitions, festivals, and corporate events, she helps brands connect with event professionals through strategic sales and marketing campaigns. Passionate about event technology and industry innovation, Elouise specialises in creating opportunities that raise visibility and build meaningful connections.
