Bizzabo has been named a customer favorite and a Leader in The Forrester Wave™: All-In-One Event Management Platforms, Q4 2024 Report.
Forrester recently conducted a detailed evaluation of 12 vendors, including Bizzabo. The analysis included a comprehensive survey, executive briefing, and customer interviews. Forrester spoke with the evaluated vendors’ customers and considered customer input from previous research.
“Reference customers like the modern, unified nature of the Bizzabo platform and reserve strong praise for the speed and quality of responses they get from the customer services team,” states the Forrester report. “Bizzabo is a Customer Favorite in this evaluation.”
Bizzabo’s guiding principle has always been to do right by their customers. From customer experience to R&D to sales and beyond, it’s the north star that guides all operations.
“To successfully serve event organisers, you need to have a deep understanding of their needs,” Simone Astuni, SVP of Customer Experience at Bizzabo. “On top of that, you need to deliver value at the right time and place.
That’s the level of excellence we expect from ourselves.”
Bizzabo treats every customer event as if it were their own. They recognise that, for event organisers, every detail maers. There’s no room for subpar performance. That’s why they take a thoughtful approach to ensure each event runs smoothly and delivers the impact their customers envision. From the initial planning stages to
post-event analysis, the Bizzabo team is deeply invested in every step of the journey.
“We’re absolutely thrilled to be named a Customer Favorite and a Leader in the 2024 Forrester Wave. While we’re excited to be a Leader, Customer Favorite is by far our most important recognition,” said Eran Ben-Shushan, Cofounder and CEO of Bizzabo. “For us, it’s a testament to the trust our customers place in us and the passion of our team to exceed their expectations every day.”
Forrester’s report comes after a year of growth and recognition for Bizzabo. Most recently, they received the TrustRadius Buyer’s Choice Award, ETL’s Best Onsite Badging Award, and several G2 Leader Awards. Now, Bizzabo has been recognised as a Leader in the Wave — and they’re especially proud to be named a Customer Favorite.
Author: Adam Parry
Adam is the co-founder and editor of www.eventindustrynews.com Adam, a technology evangelist also organises Event Tech Live, Europe’s only show dedicated to event technology and the Event Technology Awards. Both events take place in November, London.
