A data breach left tens of thousands of UK accounts on Ticketmaster exposed in a leak affecting 5pc of all the ticketing company’s accounts.

Ticketmaster’s parent company Live Nation has almost 86 million annual customers worldwide, suggesting many more accounts could have been impacted around the world.

It is now believed 40,000 UK accounts were exposed. Ticketmaster said it believed some accounts “may have been accessed by an unknown third party”. The breach left names, addresses, email addresses, telephone numbers, payment details and Ticketmaster log-in details at risk.

The company said details were exposed through a third party customer service programme provided by Inbenta. Inbenta works with several other major websites, but it is not clear if they have been similarly affected. A page on Inbenta’s website citing Tickmaster as a case study has been taken down.


The company said any UK customers who attempted to purchase tickets between February and June this year may have been affected. The NCSC said it was monitoring the situation.

Meanwhile, Monzo, the digital payments app, has claimed its fraud team notified Ticketmaster that there was suspicious activity on user accounts.

Monzo head of marketing Tristan Thomas said the company proactively locked down and replaced 5,000 user cards in April after suspicious Ticketmaster transactions.

Ticketmaster has set up a website with information on the breach and is emailing affected customers. It will remain to be seen what steps it took under new EU data rules to keep customer data safe.

Written by Matthew Field for The Telegraph, originally published 27/06/18. Source

Paul Allott is a director and co-founder of Event Industry News, Event Tech Live and the Event Technology Awards.