Make Venues has continued its investment in the businesses senior team with the high-profile recruitment of Oliver Wortley to general manager of its Woodland Grange property. The appointment represents the brand’s continual investment in both people and product, specifically around its leadership team.
Oliver joins Make Venues with over 20 years’ experience in the hospitality industry, the majority of which have focused around both conference & meetings and operational positions. As well as holding senior positions at some of the most well-known meetings and events brands, including Ettington Chase, Walton Hall and The Welcome, Stratford, he has also worked under brands including De Vere, Mercure, Principal Hayley and Macdonald Hotels & Resorts.
Alongside his extensive experience in conferences and meetings, Oliver is also a passionate advocate of ‘hands-on’ customer service and has been a follower of Make Venues’ performance in this regard for some time. He comments, “Ever since walking through the door, everything I’ve seen the business do has lived up to its reputation for great customer service.”
“However, I’ve been really excited about the food proposition of the venue as well. We’ve already done outside BBQs and the team have a real sense of food theatre, and how it can add to the experience of a conference,” continues Oliver.
“Increasingly, we’ve challenged our senior team to be both leaders, but hands on people as well,” commented David Vaughton, Managing Director, Make Venues. “This is really important in this new era, it means more motivated team, more interaction with our customers and better service.”
David continues, “We’re really pleased with how we’re placed as we move out of lockdown. We’ve got a strong senior team and the investments we’ve made in our infrastructure and facilities mean we’re offering a better, more modern product to our customers than we were before the lockdown.”