Access to first class meeting presentation technology, and simple yet robust hotel registration systems and check-in facilities, are equally the most important technology facilities for hotels to provide, say HBAA members.
Both agency and venue members agreed during recent informal discussions that these two types of technology were the most important and in greater demand from event planners and delegates than in-room technology, audience interaction systems and other hotel and venue technologies.
Louise Goalen, HBAA Chair and head of venues at agency Top Banana said: “Technology is a major contributory factor to creating a positive experience for guests and delegates, both on arrival and in meetings. It’s encouraging to find both groups of our members in agreement.”
Giving a venue’s perspective, Louisa Watson, HBAA Venue Chair and director of marketing at Wyboston Lakes Resort observed: “Here we carried out our own research into technology when planning for our new Woodlands Event Centre. This led to our imminent major investment in presentation technology. These conclusions reinforce that decision and show that our industry is unified in its views about priorities.”