In conjunction with Global Accessibility Awareness Day on Thursday 17th May, Barclaycard presents British Summer Time Hyde Park announce a downloadable easy-read guide to their access facilities.

Jim King, Festival Director, is really enthusiastic about the changes: “We are proud to be the first UK event to receive the Silver Level of the Charter in their first year, and we further this progress by announcing that we are a founding member of the new Ticketing Without Barriers with Attitude is Everything. We hope to continue to make events inclusive to everyone.”

You can access the downloadable easy-read version here, or continue reading below.

ACCESS FACILITIES – INSIDE THE EVENT

Download your easy-read word or PDF copy here

Access Manager
Our Access Manager will be the main point of contact for all customer access queries and Is based at the dedicated Information Hub, near the entrance to the Accessible facilities. This will be clearly signposted on site and highlighted on the event map. He will also be contactable on radio during the event.

Viewing Platform at The Great Oak Stage (Main Stage)
A reserved place in the Viewing Platform for major ticketed events, subject to availability and only valid with proof of disability.  This raised platform is designed for wheelchair users and other impairment groups for whom the Ground Level Standing area is not suitable; and their PAs if required.

Ground Level Viewing Area at The Great Oak Stage (Main Stage)
A reserved place in the Ground Level Viewing Area for major ticketed events, subject to availability and only valid with proof of disability.  This is a hard standing area for disabled customers who wish to stand for the event, but need a less crowded area and/or the option of sitting for short periods of time.  Please be aware that there will not be an unrestricted sight line of the stage when seated in this area, as seated there will be customers in front of the Ground Level Viewing Area who are likely to be standing up.

Viewing Platform at The Barclaycard Stage
An unreserved place on the Viewing Platform at The Barclaycard stage, subject to availability on the day of the event and only valid with proof of disability.

British Sign Language (BSL) Performance Interpreter

BSL Performance Interpreters are available on request for all acts on the Greak Oak Stage (main stage). If you wish to request this for any concert day please email access@bst-hydepark.com no later than Friday July 1st 2018.

Accessible toilets
Accessible toilets at each of the toilet blocks and at the Viewing Platform/Ground Level Viewing Area.  There are a considerable number of wide, cabin styles toilets with hand washing facilities, glass mirrors and the toilets themselves are porcelain with a proper flush. Please note that you will require a radar key to gain access to some of the accessible toilets. Keys will be held by toilet supervisors at the location of each of the accessible toilets, the Accessible Customer Service and the Welfare Tent.

Changing Places Unit
As in previous years, there will be a Changing Places Facility and hoist situated at the sanitation block nearest to the Viewing Platform/Ground Level Viewing Area.

Charging points for power chairs
These are available at the Viewing Platform

Lowered counters
There will be lowered counters where possible at bars, merchandise stands, and some food outlets. Provisions will be made where lowered counters are not available.

Hearing (Induction) Loops
These are located at one of the Box Office windows and Accessible Customer Services Hub and limited bars locations, they will be identified by a sticker.

Merchandise
Merchandise can be produced in alternative formats within a reasonable time frame.  Please email your request to access@bst-hydepark.com.

Quiet space
This is a space that people can use when they need to get away from the crowd for a while. It is located in the Welfare Tent in the North of the site.

Hidden Disabilities
We understand that a hidden disability is not immediately apparent. If you would like support or advice inside BST our Access Manager will be the main point of contact and is based at the dedicated Access Hub, near the entrance to the Accessible facilities. Or please contact us in advance with your questions via access@bst-hydepark.com

A dog spending area for assistance dogs
If you require dog spending area on site please email your request within a reasonable time frame to access@bst-hydepark.com.

Other questions around accessibility?
Please contact us in advance via access@bst-hydepark.com if you have high dependency needs or any other enquiries which are not answered on the website: we will do our best to support your visit.

Adam is the co-founder and editor of www.eventindustrynews.com Adam, a technology evangelist also organises Event Tech Live, Europe’s only show dedicated to event technology and the Event Technology Awards. Both events take place in November, London.